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Mauricio Martín

Senior Customer Service, Account Management, Marketing and Sales professional

foto Mauricio

Work
Experience

01

Wix

Customer Care Expert 

02

Accenture

Trust and Safety Data Analyst

Payment Support Analyst

03

Aldi Ltd

Customer Service Specialist

04

Suramericana de Alimentos Panamá

Account Executive, Operations
and Sales Manager- KAM

About me

I am a customer success and sales expert skilled in driving loyalty, optimizing processes, solving problems, and building strong client relationships to deliver impactful and measurable results.

Proven Results

110%

Average increase in client revenue

90%

Average CSAT and quality assurance 

$1M+

Generated in new leads and businesses

30K+

Cases handled

Testimonials

01

Renan

Accenture Team Lead

I have had the privilege of leading a talented team, and I must say that Mauricio has truly stood out. His dedication to his work, proactive attitude, quick adaption to changes, and willingness to go above and beyond expectations have been truly commendable. Mauricio consistently brings a positive energy to our team, new ideas, and has shown a remarkable ability to deliver good results. I truly recommend him as a valuable asset to any organisation.

02

Ruta

Accenture Team Lead

I had the pleasure working with Mauricio for the past year where he was as an agent in one of my three teams. Mauricio very people focused and cares about those who works around him. He is very driven and KPIs focused. Mauricio is a professional and dedicated individual. He is a team player who thrives for delivering high quality work. Having Mauricio working in my team have been a pleasure.

03

Joshua

Accenture Team Lead

Mauricio is a passionate individual who brings this passion to work. He is someone who brings a great and positive energy to the team which is always helpful with keeping a high moral during difficult time. What makes him even a greater team asset is his ability to take feedback and improve on it. As Mauricio's team lead, how dedicated he was to improving and what a wonderful addition he was on the team.

04

Alexander

Aldi Store Manager

While working in Aldi store Mauricio proved to be very reliable, hard working and well organized person with very good interpersonal skills which helped him to be a very good team player and excellent customer service representative. I would highly recommend Mauricio for any employer as he has a very positive can do attitude towards his work and colleagues.

05

Jack

Aldi Co-worker

Mauricio is an excellent worker. Mauricio was a great help to me and the rest of the team when we worked together, he was always someone we could rely on for help. He was excellent with customers as our regular customers loved him.

06

Ignacio

Accenture Co-worker

Mauricio is the kind of teammate who everyone would like to have. He is always trying to improve the workflow to gain efficiency and achieve better results. He also builds strong relationships within the team.

07

Camila

Accenture Co-worker

I had the pleasure to work with Mauricio in the Engagement Committee for a year.

During the time he was part of this project, I witnessed his genuine interest in improving everyone’s participation and involvement.

Mauricio is a team player and always willing to help his peers. He always brought insightful ideas and keep his participation up.

I would like to thank Mauricio for all his efforts in this committee and any organisation would be lucky to have him in his team!

08

Daniel

Accenture Co-worker

I have not just had the please to worked with Mauricio Marting for a long time in the same operational team, but also in two side project teams, the SG Social Interactions Teams and the RPC Engagement Team.

So I can say that he is a dedicated person, who constantly delivery very good results in terms of quality and quantity. Beyong this, Mauricio is enaged, what he has proved by providing a number of suggestions and
improvement ideas, thinking critical and is good is giving and receiving feedback.

I can highly recommend Mauricio Martin!

Let's connect

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